Thank you for visiting and shopping at HappyElephant.com. Following are the terms and conditions that constitute our Shipping Policy.

SHIPMENT CONFIRMATION AND TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. You can also use the Route Mobile Application to track your package from start to finish.

DAMAGED PRODUCTS

Happy Elephant is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

Shipping rates within the United States are:

Standard Light Shipping

0-0.99 lb

Standard Medium Shipping

1-4.99 lb

Standard Heavy Shipping

5-9.99 lb

$5.99

$9.99

$14.99

*Free Standard Shipping is available for qualifying orders of $75 or more. Standard Shipping is an estimated 5-7 days for delivery, check individual order tracking number for specific details.

 

Shipping rates to US Armed Forces are:

Light Shipping

0-0.99 lb

Medium Shipping

1-4.99 lb

Heavy Shipping

5-9.99 lb

$12.99

$20.99

$30.99

 

Shipping rates to Puerto Rico are:

Light Shipping

0-0.99 lb

Medium Shipping

1-4.99 lb

Heavy Shipping

5-9.99 lb

$15.99

$24.99

$37.99

 

HOLIDAY SHIPPING POLICY

We are pleased to offer our 2024 holiday shipping schedule in support of your busy schedules.  Please refer to the following schedule if you would like your order before December 23rd. Dates are approximate and not guaranteed - weather (snow etc) can delay a package's time in transit.

Christmas Deadlines 

Time Zone Standard Shipping
Eastern Dec. 15th by Noon
Central Dec. 15th by Noon
Mountain Dec. 15th by Noon
Pacific Dec. 15th by Noon

*Reminder: Items will ship in its original packaging, which may reveal the contents inside.

 

Thanksgiving Deadlines 

Time Zone Standard Shipping
Eastern Nov. 17th by Noon
Central Nov. 17th by Noon
Mountain Nov. 17th by Noon
Pacific Nov. 17th by Noon


INTERNATIONAL SHIPPING POLICY

We currently do not ship outside of the U.S.

RETURNS POLICY

Our ​Refund and Returns Policy​ provides detailed information about options and procedures for returning your order.

Thank you for visiting and shopping at HappyElephant.com. Following are the terms and conditions that constitute our Shipping Policy.